FREQUENTLY ASKED QUESTIONS
GENERAL
We are conveniently located in the heart of Waikiki at the Royal Hawaiian Theater, within comfortable walking distance of all major hotels.
Parking: Enter the Royal Hawaiian Center parking structure from Royal Hawaiian Avenue. With validation from Rock-A-Hula, your parking fee will be discounted.
For current parking rates: royalhawaiiancenter.com/visit#parking
Parking is available at the Royal Hawaiian Center. From Kalakaua Avenue, turn right on Royal Hawaiian Avenue. Then take the immediate next right up the ramp to enter the Royal Hawaiian Center garage.
A discounted parking fee is available with validation when you park in the Royal Hawaiian Center. For current parking rates, please visit the Royal Hawaiian Center website. If you self-park, it is recommended that you pay for your parking at the kiosks near the elevators (on select floors) before your departure.
To secure your top-choice Rock-A-Hula package, we encourage making advance reservations. Please contact us at 808-629-7458 or visit our website to book your reservation in advance.
Cancellations or reservation changes for parties under 10 guests will be accommodated free of charge up to 24 hours prior to your check-in time. Cancellations (or no-shows) made within 24 hours of your scheduled show date will not be eligible for a refund. To cancel or make changes to your reservation, please contact us at 808-629-7458 and have your confirmation number on hand. For parties of 10 or more guests, please inquire about our group cancellation policy.
No, the entire Royal Hawaiian Center is a smoke-free building.
Rock-A-Hula guests may now enjoy hassle-free cashless payment transactions. Acceptable forms of payment include Mastercard, Visa, Discover and JCB.
Outside food and beverages are not allowed. If you are purchasing the Rock-A-Hula Show-only package, ask your reservationist about meal upgrade options.
Yes. Consider hosting your next event in one of our premier venue spaces. Our 750-seat Royal Hawaiian Theater and outdoor pavilions are optimal for concerts, award ceremonies, band performances, hospitality receptions and more! Private luau and show event packages are also available. Our experienced events department is here to bring your vision to life. Click here for more information or contact our event planner at 808-983-7884.
To honor our military service members and Kama‘aina guests, we offer special package rates to guests with a valid military or Hawaii ID. Special discounts are also available to out-of-town guests. Click here for further information, restrictions and booking instructions.
At Rock-A-Hula, kids are the stars of the show. Discounted pricing is available for children ages 3 to 11. Our younger guests enjoy selfie photo stations outside, browsing our photos, costumes and memorabilia inside the theater, as well as a hula lesson available in our array of luau dinner packages.
No, automatic gratuity is not included. Gratuity amount is at the complete discretion of the guest. If you enjoyed our service, we encourage you to leave a tip, fill out a comment card and leave us a review on TripAdvisor or Google.
Pets are not allowed. We follow the American Disabilities Act guidelines for service animals which allows animals that are individually trained to do work or perform physical tasks for people with physical or mental disabilities to enter the premises. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Strollers are allowed, but some restrictions apply for Green Room Waikiki Luau Buffet & Show Package guests who wish to attend the backstage tour.
There is no dress code at Rock-A-Hula. The theater is air-conditioned, so a light jacket or sweater is recommended during the show.
ROCK-A-HULA SHOW
No, dinner is not served during the show. For maximum enjoyment of the Rock-A-Hula show experience, we recommend you select a package that includes a pre-show luau buffet.
Yes. Seat assignments are determined by the ticket package you purchase. Once inside the theater, an attendant will guide you to your seat.
Our daily show is about 70 minutes (7:40 pm – 8:50 pm). Click here for information on our special holiday show hours.
Yes! Rock-A-Hula is a musical extravaganza for all ages.
Please visit our Performers page to view the current cast lineup. In rare cases, due to circumstances beyond our control, the lineup is subject to change without notice.
Our lobby bars remain open throughout the show. Beverages purchased at one of these locations may be brought into the theater.
There are some accessibility restrictions for Green Room Waikiki Luau Buffet & Show Package guests who wish to attend the backstage tour. For all other guests, special accommodations are available for guests with wheelchairs during the show. Individuals in wheelchairs will be granted one guest each while at the designated area during the show. Please let us know at least 24 hours in advance of your check-in if you need wheelchair accommodations.
We allow photos to be taken in the theater, but we prohibit the use of any flash photography. As a courtesy to your fellow guests and the artistic integrity of the performance, we prohibit the use of video recording during the show. We also ask that you turn off or silence your cell phones. We welcome you to take photos with our tribute artists and cast members after the show during our popular meet and greet session. Share your show experience with us on Facebook and Instagram.
LUAU
Yes. Refer to our Special Diet Information on the Waikiki Luau page for vegan and gluten-free options available on our buffet nightly. In addition, a grilled vegan garden patty can be ordered with 24-hour advance notice. If needed, please request it when booking your reservation.
Absolutely! Special occasions are one of our specialties. We offer a variety of enhancements (cake, wine, champagne, private transportation and more) to make your special day as festive and memorable as possible. Click here for more information and a full list of package enhancements. You may add an enhancement to your reservation up to 24 hours in advance of your reservation date.
With 24 hours advance notice, you may bring your own cake for a fee of $30.00 per cake. We will provide the utensils, plates and a souvenir cake server. However, candles are not permitted.
GROUPS, CHARTERS & EVENTS
Our experienced events department is here to bring your vision to life. Click here for more information on our event packages. To take a virtual tour of our 750-seat theater and Hawaiian pavilion banquet venue, click here.
Yes! Use of a cordless microphone is included in all event packages.
Yes! Exclusive round-trip transportation from Waikiki, Kahala or Ko Olina can be added for a minimum of 30 guests as well as other enhancements to customize your special event. Click here to view our event enhancements.
Yes, but it must be arranged in advance. Inquire with your event planner upon booking.
Yes, additional drinks may be purchased with a credit card at the end of your event. For a worry-free event, we recommend pre-ordering with your event planner. You may also pre-order bottles of champagne and wine. Click here to view our event enhancements.
Learn more about our group cancellation policy here.