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STARCARE PROGRAM COLOR FINAL

Aloha and welcome to Rock-A-Hula®, Waikiki’s largest show, with highest standards of safety. Our Star Care® Program ensures the safety and wellness of our guests and team members. Rock-A-Hula® is located on the 4th floor of the Royal Hawaiian Center (RHC), and complies with RHC’s Tenant COVID-19 Guidelines. 

At Venue

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HVAC System: Our combination of antimicrobial filters and UV lights eliminate 99.99% of airborne bacteria, viruses and mold (compared to HEPA 99.97%), surpassing government requirements.

Face Covering: Masks are required for all guests ages 2 years and older, except when seated at tables. Guests with medical conditions are exempt. Rock-A-Hula team members all wear masks and also gloves during meal service.

Spacing: Our capacity will be reduced for social distancing.

Hand Sanitizer: will be available for all guests upon entering and exiting.

Entering, Seating & Exit: Guests will be seated first from the furthest from the entrance, and exit from the closest to the exit.

Prior to the Show: We will disinfect high-touch areas including mezzanine handrails, door knobs, tables, chairs, trays and menus.

Service: Our service may be modified to ensure the highest safety standards are met following government guidelines. We regret that our Meet&Greet with the cast will be unavailable until further notice.

Behind the Scenes

Health Check & Training: Our Rock-A-Hula® team passes a wellness certification and temperature check prior to their shift, and have also passed enhanced hygiene training.

Stay Home: Team members displaying symptoms of illness, i.e. temperature of 100.4 or greater, are advised to stay at home. This applies to guests as well.

Daily Deep Cleaning: Disinfection of our mezzanine area, dining rooms, bars and our memorabilia area are done daily.

Frequent Filter Change: Our antimicrobial filters in our HVAC system are inspected monthly and replaced quarterly, exceeding industry standards of 6 months.

RAH FAQs

No, we will not take each guest’s temperature, but request guest to stay at home if they have a temperature of 100.4 or greater, or are exhibiting any symptoms of illness.

Yes, each team member passes a wellness certification and temperature check prior to starting their shift.

For our daily show, we follow guidelines set by the Centers for Disease Control and Prevention (CDC). For private parties and events, social distancing requirements are at the direction of the party or travel partner. 


All products are from the CDC recommended list.

Masks are required for all guests ages 2 years and older, except when seated at tables. Guests with medical conditions are exempt. Rock-A-Hula® team members all wear masks and also gloves during meal service. 

Yes. We will follow government guidelines regarding group size and seating at the time of reopening.

We will follow government guidelines at the time of reopening.


Our crew may serve our buffet menu to guests, depending on the guidelines set by the government at the time of our reopening. We are still offering our Luau Buffet & Show package.


Yes. Our combination of antimicrobial filters and UV lights in our HVAC system eliminates 99.99% of airborne bacteria, viruses and mold (compared to HEPA 99.97%), surpassing government requirements.

Antimicrobial filters in our HVAC system are inspected monthly and replaced quarterly, exceeding industry standards of 6 months.